Refund & Exchange
If you're not completely satisfied with your purchase, unworn items can be returned or exchanged within 14 days of delivery. To start a return or exchange, contact us at customerservice@bonolok.com to submit your request. Once approved, you will receive instructions and a return shipping label.
Eligibility & Condition
To be eligible for a return or exchange, items must meet the following criteria: Unworn & Unused: Items must be in brand-new, unworn condition with original tags attached. Original Packaging: Returned with all original packaging, shoe boxes, and included accessories. Protective Outer Box: Items must be shipped inside a protective shipping carton to prevent damage to the product and shoe box in transit. Do not apply shipping tape directly to the original shoe box.
Return & Exchange Fees
Orders $200 and Above - Free Standard Returns & Exchanges: Standard ground shipping for your return or exchange is FREE. Expedited Options: Requesting expedited return or replacement shipping will incur an additional fee. Orders Below $200 - Customer Responsibility: For returns under $200, customers are responsible for return and exchange shipping fees. Shipping Rates: Return label costs and re-shipping fees will match the standard shipping tiers outlined in our Shipping Policy: Contiguous U.S.: $5.00 (Single item) / $8.00 (Multi-item); Alaska, Hawaii, & U.S. Territories: $8.00 (Single item) / $12.00 (Multi-item). Multi-Size / Bracket Orders: To maintain fair pricing and sustainable fulfillment, orders containing 2 or more sizes/styles of the same item returned simultaneously will be subject to a return processing fee.
How Exchange work
Because inventory and size availability are limited, we process exchanges on a reorder-and-refund basis to ensure your preferred item does not sell out: Submit your exchange request at customerservice@bonolok.com. Place a new order online for the replacement item/size to immediately reserve your inventory. Once your original returned item is received, inspected, and approved at our warehouse, a full refund for the original item will be issued to your original payment method.
Refund & Non-Refund Fees
Original shipping charges are non-refundable unless you received an incorrect order or a defective product. Once your return is received and inspected, approved refunds will be credited back to your original payment method within 3–5 business days.
Final Sale Items
All Archive, Warehouse, and Final Sale purchases are final and cannot be returned or exchanged later.
Abuse or Excessive Return
To support fair access for all customers and protect operational sustainability, Bonolok monitors return patterns. We reserve the right to limit, decline, or charge return shipping/restocking fees on orders from accounts exhibiting excessive return rates or abuse of our return policy. Need Help? If you have questions regarding a return or received a damaged item, please contact us at customerservice@bonolok.com.